Contact Us
Got a question about one of the highest payout online casinos we've reviewed, spotted something that needs updating, or just want to flag an issue with a listing? This page explains how to reach the Best Online Casinos team and what we can (and can't) help with.
How to Reach Us
The best way to contact us is by email at [email protected]. Send us as much detail as you can — which casino, which page, and what the issue or question relates to — and we'll get back to you as soon as we're able to. We read every message that comes in, though response times can vary depending on volume.
What We Can Help With
- Corrections or updates to information on a casino review, bonus offer, or payout claim
- Questions about how we rank and assess online casinos, including our payout and RTP research
- Feedback on your own experience with a casino listed on this site — both positive and negative reports help us keep reviews honest
- General enquiries about the site, our content, or how a particular page was put together
What We Can't Help With
We're an independent review and comparison resource — we don't operate any casino, hold player funds, or have the ability to process deposits, withdrawals, or bonus credits. If you have an account issue, a delayed withdrawal, or a dispute over a bonus with a specific operator, that needs to go directly to the casino's own customer support team, since only they can access your account details.
If you're concerned about your own gambling habits, or you'd like practical tools for setting limits or taking a break, our Responsible Gambling page covers deposit limits, self-exclusion options, and where to find further support.
Before You Contact Us About a Bonus or Offer
Welcome offers like those shown in our rankings — for example, deposit match percentages, free spins, or sweeps coin bundles — always come with conditions attached: wagering requirements, maximum cashout limits, game restrictions, and expiry windows. These terms are set by each individual casino and can change without notice on their end. We do our best to keep the headline details current, but if you're unsure about a specific term before you claim an offer, we'd always recommend checking the casino's own terms and conditions page directly, or reaching out to their support team, rather than relying solely on a third-party summary.
A Note on Our Editorial Approach
Best Online Casinos is a comparison and review site, not a casino operator, and any commission we may earn from featured brands has no bearing on how they're ranked or reviewed. If you want to understand more about how our site is put together and who's behind it, visit our About Us page, and our Terms and Conditions set out the rules for using this site.
Response Times and What to Expect
We're a small team, so while we try to reply promptly, please allow a reasonable window before following up. Including specific details in your first message — a link to the page in question, the name of the casino, or a screenshot if relevant — helps us look into your query faster and get you a useful answer rather than a generic one.